Support & Communication
We keep communication simple and clear from start to finish. Whether you’re placing a new order, checking on a project, or sending updated artwork, you’ll always know the best way to reach us and what to expect.
How do I contact you?
All contact information is available on our Contact page. You can reach us by:
- phone
- or through the quote form
We respond as quickly as possible during business hours.
How will you contact me about my order?
You’ll receive updates at key points:
- when your quote is ready
- when your mockup is ready
- when garments are ordered
- when production begins
- when your order is ready for pickup or shipping
We keep communication clear so you always know where things stand.
How quickly do you respond?
Most messages are answered within 1 business day. During busy seasons, responses may take slightly longer, but we always keep communication steady and transparent.
What if I need to send new artwork or make a change?
Send updates through the same channel you used to start your order.
Changes are easiest to make before mockup approval. After approval, changes may affect the timeline or require a new quote.
Do you offer in‑person consultations?
For local teams and businesses, in‑person meetings may be available depending on scheduling. If you need to review garments, colors, or samples, just let us know.
What if I have a question not covered in the FAQ?
Reach out anytime — we’re happy to help. The Contact page has everything you need to get in touch.